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Return Policy

Our commitment to quality and customer satisfaction at Scentedstudio.

Service Guarantee

At Scentedstudio, we stand behind every repair we perform. Our goal is to restore your appliances to optimal working condition. If you are not satisfied with our service, we are committed to making it right.

90-Day Warranty

All repairs completed by Scentedstudio come with a comprehensive 90-day warranty. This warranty covers:

  • The specific repair work performed
  • Parts installed during the repair
  • Labour costs if the same issue recurs

If the same problem occurs within 90 days of your repair, simply bring your appliance back to our workshop and we will fix it at no additional charge.

Warranty Exclusions

The warranty does not cover:

  • Damage caused by misuse, accidents, or negligence
  • Issues unrelated to the original repair
  • Normal wear and tear of components
  • Damage from power surges or water exposure
  • Modifications made by the customer or third parties
  • Cosmetic damage that does not affect functionality

Claiming Warranty Service

To claim warranty service:

  • Bring your appliance to our workshop at Kitchener St, Auckland CBD
  • Provide your original repair receipt or job number
  • Our technicians will assess the appliance
  • If covered under warranty, we will repair at no cost

Refund Policy

Refunds may be provided in the following circumstances:

  • If we are unable to repair your appliance after providing a quote and taking payment
  • If the same issue persists after multiple repair attempts
  • If we recommend against repair after further diagnosis

Diagnostic fees are non-refundable if you choose not to proceed with a quoted repair. Refunds are processed within 5-10 business days.

Parts Returns

Replaced parts are disposed of unless you request to keep them. If you purchase parts directly from us for self-installation, unused parts in original packaging may be returned within 14 days for a refund, subject to a restocking fee.

Dispute Resolution

If you have concerns about our service or wish to dispute a charge, please contact us directly. We are committed to resolving issues fairly and promptly. You may also contact Consumer Protection New Zealand if needed.

Contact Us

For warranty claims or questions about our return policy, please contact us at:
Scentedstudio
Kitchener St, Auckland CBD, Auckland, New Zealand
Phone: +64 9-307 7700
Email: feedback@scentedstudio.world
Last updated: .