Privacy Policy - Scentedstudio

Introduction

At Scentedstudio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our appliance repair services or visit scentedstudio.ddd.

Information We Collect

When you use our services, we may collect the following types of information:

Contact information such as your name, email address, phone number, and physical address
Appliance information including brand, model, serial number, and description of issues
Service history and records of repairs performed
Payment information when processing transactions
Communication records including emails and phone conversations

How We Use Your Information

We use the information collected for the following purposes:

To provide appliance repair and maintenance services
To communicate with you about your repair status and appointments
To process payments and maintain service records
To honour warranty claims and track repair history
To improve our services based on customer feedback
To send service reminders and maintenance tips when requested

Data Protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include encrypted data storage, secure communication channels, and restricted access to personal information.

Information Sharing

Scentedstudio does not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:

With parts suppliers when ordering specific components for your repair
With payment processors to complete transactions
When required by law or to comply with legal obligations
To protect our rights, privacy, safety, or property

Your Rights

Under New Zealand privacy law, you have the right to:

Access your personal information held by us
Request correction of inaccurate information
Request deletion of your data where applicable
Withdraw consent for marketing communications

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain accurate records, and comply with legal obligations. Service records are typically kept for seven years to support warranty claims and regulatory requirements.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Scentedstudio
Kitchener St, Auckland CBD, Auckland, New Zealand
Phone: +64 9-307 7700
Email: feedback@scentedstudio.world

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Last updated: .